Terms & Conditions

Hello there! I’m Emma, and welcome to Little BIG Gift Co. These Terms & Conditions outline the agreement between us when you use my website or purchase my handcrafted gifts. I’ve tried to make them as clear and friendly as possible whilst ensuring they protect both of us.

By using my website or placing an order, you’re agreeing to these terms. If you have any questions, please don’t hesitate to get in touch – I’m always happy to clarify anything.

About Little BIG Gift Co

Little BIG Gift Co is a sole trader business operated by Emma [Surname], trading from:

Little Studio, Creative Quarter
Happiness Street, Joy Town
Smiles County, JY1 2HA
United Kingdom

Contact Details:
Email: hello@littlebiggiftco.com
Phone: +44 (0)123 456 7890

Using My Website

Acceptable Use

You’re welcome to browse, shop, and enjoy my website! However, I ask that you:

• Use the site lawfully and respectfully
• Don’t attempt to hack, disrupt, or damage the website
• Don’t copy or reproduce my content without permission
• Don’t use the site for any illegal activities
• Respect other customers’ privacy and experiences

Website Availability

Whilst I do my best to keep my website running smoothly 24/7, occasionally I may need to take it offline for maintenance or updates. I’ll try to give advance notice when possible, but sometimes urgent fixes are needed.

Product Information & Availability

Product Descriptions

I put lots of care into describing my products accurately, including:

• Materials used and dimensions
• Personalisation options and limitations
• Care instructions where applicable
• Estimated creation and delivery times

However, please note that:

• Colours may vary slightly due to monitor settings
• Handmade items may have minor variations that add to their charm
• Photos are representative – your item may differ slightly

Availability

Most items are made to order, so availability depends on my current workload. I’ll always let you know if there are any delays or if I can’t fulfil your order for any reason.

Ordering & Payment

The Ordering Process

When you place an order with me:

1. You make an offer to purchase the items in your basket
2. I’ll send an order confirmation email (this accepts your offer)
3. A contract is formed between us at this point
4. I’ll begin creating your order and keep you updated on progress

Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. The price you pay is the price shown at checkout, plus any delivery charges.

Payment Methods

I accept payment by:

• Credit and debit cards (Visa, Mastercard, Amex)
• PayPal
• Bank transfer (for larger custom orders)

Payment is taken when you place your order. For personalised items, this secures your place in my production queue.

Order Changes

I understand that sometimes you need to make changes! Please contact me as soon as possible if you need to:

• Change personalisation details (possible if work hasn’t started)
• Modify your delivery address
• Add items to your order
• Cancel your order (see Cancellation section below)

Delivery

Delivery Areas

I currently deliver to:

• UK Mainland: All addresses
• UK Islands: Additional charges may apply
• Europe: Selected countries (see checkout for availability)
• Rest of World: Please contact me for a quote

Delivery Times

Order Type	Creation Time	Total Delivery Time
Ready-made items	N/A	1-3 business days
Simple personalisation	3-5 business days	5-8 business days
Complex custom orders	7-14 business days	10-17 business days
Peak season orders	5-10 business days	7-14 business days

Delivery Issues

If your package doesn’t arrive when expected:

• Check with neighbours or any safe places specified
• Contact me with your order number
• I’ll investigate with the courier and arrange replacement/refund if needed

Returns & Cancellations

Your Right to Cancel

Under UK Consumer Rights, you have the right to cancel most orders within 14 days of receipt. However, personalised items are excluded from this right as they’re made specifically for you.

Returns Process

For eligible returns:

1. Contact me within 14 days of delivery
2. Items must be unused and in original packaging
3. I’ll provide a return address and instructions
4. You’re responsible for return postage costs
5. Refund processed within 14 days of receiving returned item

Faulty or Damaged Items

If your item arrives damaged or faulty:

• Contact me immediately with photos if possible
• I’ll arrange collection or replacement at no cost to you
• I’ll also cover any return postage costs

Intellectual Property

All content on my website, including:

• Product designs and descriptions
• Photos and images
• Written content
• The Little BIG Gift Co name and branding

…is owned by me and protected by copyright. You may not reproduce, distribute, or use this content without my written permission.

Customer Content

If you share photos of my products on social media or send testimonials, you’re giving me permission to use this content for marketing purposes (with appropriate credit to you, of course!).

Limitation of Liability

I always strive for perfection, but I need to limit my legal liability. My liability to you is limited to the price you paid for your order, except where this would be unreasonable under law.

I’m not responsible for:

• Indirect losses or damages
• Loss of business, profits, or reputation
• Delays caused by circumstances beyond my control
• Issues with third-party services (payment processors, couriers)

This doesn’t affect your statutory rights as a consumer.

Privacy & Data Protection

Your privacy is important to me. Please see my Privacy Policy for full details on how I collect, use, and protect your personal information.

Force Majeure

Sometimes things happen that are beyond anyone’s control – pandemics, natural disasters, strikes, etc. If such events prevent me from fulfilling orders, I’ll:

• Contact affected customers as soon as possible
• Offer alternative solutions where available
• Provide full refunds if orders cannot be completed

Governing Law

These Terms & Conditions are governed by English law, and any disputes will be resolved in English courts. However, I’d much rather sort out any issues through friendly conversation!

Changes to These Terms

I may need to update these terms occasionally to reflect changes in law or my business practices. When I do:

• I’ll post the updated terms on my website
• The “last updated” date will be changed
• For significant changes, I’ll notify customers by email
• Continued use of my website means you accept the updated terms

Final Thoughts

These terms might seem formal, but they’re here to protect both of us and ensure you have a wonderful experience with Little BIG Gift Co. At the end of the day, I’m here to create beautiful, meaningful gifts that bring joy to people’s lives.

If there’s ever a problem, please talk to me first – I’m reasonable, friendly, and always want to find a solution that works for everyone.

Thank you for choosing Little BIG Gift Co, and here’s to spreading happiness together!

Emma x